Last Updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But since you're here, we'll keep this straightforward and skip the legal mumbo-jumbo where we can.
At Zephron Quintavorn Hotel, we're not in the business of selling your data or bombarding you with stuff you didn't ask for. We collect info because we need it to make your stay amazing, and that's pretty much it.
What We Actually Collect
When you book with us or visit our website, here's what we might gather:
- Basic stuff: Your name, email, phone number, address - the usual suspects for making a reservation
- Payment details: Credit card info, but we don't actually store this ourselves (we use secure payment processors)
- Stay preferences: Room type, dietary requirements, spa appointments - anything that helps us personalize your experience
- Website activity: Cookies and tracking stuff so the site works properly and we can see what pages people actually look at
- Communications: Emails or calls with our team, feedback forms, special requests
How We Use It
We're not gonna lie - we use your info to run our business. But specifically:
- Process your bookings and payments
- Send confirmation emails and updates
- Make your room ready the way you like it
- Handle customer service stuff
- Improve our services based on feedback
- Send promotional offers (but only if you've said yes to that)
Who Sees Your Data
We don't sell your info to random companies. Period. But we do share it with:
- Payment processors (they need it to process transactions)
- Booking platforms if that's how you found us
- Service providers who help run our operations
- Legal authorities if we're legally required to
- Emergency services if there's a safety issue
Cookies & Tracking
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website remember you and work properly. We use 'em for:
Essential Cookies
Keep the site functioning - you can't really turn these off
Analytics Cookies
Help us understand what's working and what's not on our site
Marketing Cookies
Show you relevant ads - you can opt out of these
Your Rights
Here's what you can do with your personal info:
Access It
Ask us what data we have on you - we'll send you a copy
Correct It
Something's wrong? Let us know and we'll fix it
Delete It
Want us to forget you? We'll wipe your data (unless we legally can't)
Opt Out
Don't want marketing emails? Just unsubscribe - no hard feelings
How We Protect Your Info
We take security pretty seriously around here. Here's what we do:
- SSL encryption for all data transmitted through our website
- Secure servers with regular security updates
- Limited access - only staff who need your info can see it
- Regular security audits and monitoring
- Staff training on data protection practices
That said, no system's 100% bulletproof. We do our best, but we can't guarantee absolute security (nobody honestly can).
How Long We Keep It
We don't hoard your data forever. Generally:
- Booking info: 7 years (tax and accounting requirements)
- Marketing data: Until you ask us to stop or 3 years of inactivity
- Website cookies: Most expire within a year
- Guest feedback: 3-5 years for quality improvement
Once we don't need it anymore, we delete it securely.
International Transfers
We're based in Canada, but if your data needs to go elsewhere (like booking platforms), we make sure it's protected according to Canadian privacy standards.
Third-Party Links
Our website might link to other sites - tour operators, attractions, partner services. We're not responsible for their privacy practices, so check their policies if you're clicking through.
Changes to This Policy
We might update this policy from time to time - new laws, new practices, whatever. When we do, we'll post the changes here and update the date at the top. If there's something major, we'll send you an email about it.
Questions? We're Here
If you've got concerns about your privacy or want to exercise any of your rights, just reach out. We're real people and we'll actually respond.